Privacy Policy
Grand Bridge Home Care (“Grand Bridge Home Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website, www.grandbridgehomecare.com, our online forms, digital communications, text messaging programs, and other interactions with clients, families, referral partners, caregivers, applicants, and website visitors.
By using our website, submitting information to us, requesting services, applying for employment, or communicating with Grand Bridge Home Care, you agree to the practices described in this Privacy Policy.
IMPORTANT NOTICE
Grand Bridge Home Care is a non-medical home care agency. The information on our website is provided for general informational purposes only and is not medical advice, nursing advice, legal advice, or a substitute for care from a licensed medical professional.
If you are experiencing a medical emergency, please call 911 immediately.
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Phone number
- Mailing address
- Relationship to a prospective client
- Information regarding home care needs
- Service inquiries and assessment requests
- Care preferences and scheduling needs
- Employment application information
- Caregiver availability and work-related information
- Messages, emails, calls, forms, and other communications sent to us , We may also collect limited website usage information automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on our website
- Referring website
- Approximate location
- Cookie and tracking information
HOW WE COLLECT INFORMATION
We may collect information when you:
- Visit our website
- Complete a contact form
- Request information about home care services
- Schedule or request a complimentary in-home assessment
- Contact us by phone, email, text message, chat, or online form
- Apply for employment
- Respond to job postings or recruiting messages
- Communicate with our administrative team
- Interact with our advertisements, social media pages, or marketing materials
HOW WE USE INFORMATION
Grand Bridge Home Care may use personal information to:
- Respond to inquiries
- Provide information about our services
- Schedule complimentary in-home assessments
- Evaluate care needs
- Develop personalized care recommendations
- Coordinate client services
- Communicate with clients, family members, and caregivers
- Manage caregiver scheduling and assignments
- Process employment applications
- Conduct hiring, onboarding, and employee communications
- Improve our website, services, and customer experience
- Maintain business and employment records
- Send service updates, appointment reminders, and agency communications
- Comply with legal, regulatory, insurance, and business obligations
- Protect the safety, rights, and property of clients, employees, caregivers, and Grand Bridge Home Care
TEXT MESSAGING, SMS, AND MMS COMMUNICATIONS
By providing your mobile phone number and opting in to receive text messages from Grand Bridge Home Care, you consent to receive recurring SMS or MMS messages from Grand Bridge Home Care.
Messages may include communications related to:
- Home care service inquiries
- Appointment scheduling and reminders
- Complimentary in-home assessments
- Client care coordination
- Caregiver scheduling
- Shift opportunities
- Employment applications and hiring updates
- Onboarding information
- Payroll or training reminders
- Customer service responses
- Agency announcements
- Marketing or promotional communications, if you have provided consent Message frequency may vary based on your relationship with Grand Bridge Home Care.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message.
For assistance, reply HELP or contact us directly at:
Phone: (800) 336-1534
Email: Office@grandbridgehomecare.com
Consent to receive text messages is not a condition of purchasing services or obtaining employment.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Mobile information will not be sold, rented, shared, or disclosed to third parties for their marketing or promotional purposes.
HOW WE SHARE INFORMATION
Grand Bridge Home Care does not sell personal information.
We may share information only when necessary to operate our business, provide services, communicate with clients and caregivers, process employment matters, or comply with legal obligations.
Information may be shared with trusted service providers, including:
- Website hosting providers
- Scheduling and communication platforms
- Payroll and employment systems
- Background screening providers
- Technology and software vendors
- Marketing and analytics service providers
- Professional advisors, including legal, accounting, and insurance representatives
These providers are authorized to use information only as necessary to provide services to Grand Bridge Home Care.
We may also disclose information when required by law, subpoena, court order, governmental request, or when necessary to protect the rights, safety, security, or property of Grand Bridge Home Care, our clients, caregivers, employees, or others.
MOBILE INFORMATION
Grand Bridge Home Care does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent will not be shared with any third party or affiliate for marketing purposes.
COOKIES AND WEBSITE TRACKING
Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve website performance, understand visitor activity, measure marketing effectiveness, and improve user experience.
These technologies may collect information such as browser type, device information, pages visited, time spent on the website, and general usage patterns.
You may adjust your browser settings to reject cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, tools, or resources. Grand Bridge Home Care is not responsible for the privacy practices, content, security, or policies of any third-party website.
When you leave our website, you should review the privacy policy of the third-party website you visit.
DATA SECURITY
Grand Bridge Home Care uses reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
However, no website, email system, text messaging platform, or electronic storage system can be guaranteed to be completely secure. By using our website or communicating with us electronically, you acknowledge that some risk is inherent in electronic communications.
RETENTION OF INFORMATION
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
YOUR CHOICES
You may request to update, correct, or remove certain personal information by contacting us.
You may opt out of marketing emails by following the unsubscribe instructions included in the email or by contacting us directly.
You may opt out of text messages at any time by replying STOP.
CHILDREN'S PRIVACY
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
EMAIL COMMUNICATIONS
Grand Bridge Home Care may send emails related to service inquiries, care coordination, employment opportunities, applications, scheduling, company updates, or marketing communications.
You may unsubscribe from promotional emails by using the unsubscribe option provided or by contacting us directly.
STATE PRIVACY RIGHTS
Depending on your state of residence, you may have certain privacy rights regarding access, correction, deletion, or limitation of personal information.
To submit a privacy-related request, please contact us using the contact information below. We will review and respond to requests in accordance with applicable law.
STATE PRIVACY RIGHTS
Grand Bridge Home Care may update this Privacy Policy from time to time. Any changes will become effective when posted on our website with the revised effective date.
Your continued use of our website or services after updates are posted constitutes acceptance of the revised Privacy Policy.
CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Grand Bridge Home Care
500 Cummings Center, Suite 6500
Beverly, MA 01915
Phone: (800) 336-1534
Fax: (888) 741-3687
Email: Office@grandbridgehomecare.com